We strive to always provide our customers with the best possible products and services. Please carefully inspect your order package upon receipt to ensure that the received items meet your order standards.
If you have any questions, please contact us at support@jucoci.com. Our customer service team will respond to your inquiry within the next business day.
Please take note of our return and exchange policy:
(1) If the package is damaged during transit, resulting in product damage, please provide photos of the product's outer packaging for verification.
(2) If you receive damaged items or encounter missing accessories, please contact our customer service team immediately. We will arrange for replacements or other necessary actions promptly.
(3) In case of lost or misdelivered packages, please promptly contact your local courier company to confirm the situation and then reach out to us. We will actively assist in resolving the issue.
(4) According to EU regulations, you have the right to cancel or return your order within 14 days of receiving the goods, without the need to provide a reason. The items must remain in the same condition as received, unused, with tags attached, and in their original packaging. You will need to provide a receipt or proof of purchase.
(5) If there are quality issues with the product, customers can contact our customer service within 7 days of receiving the package to request a refund. Within 30 days of receiving the goods, defective products can be exchanged free of charge.
(6)Since our shipping warehouse changes from time to time, we currently do not support the exchange policy.
Please take note that our policy does not apply to the following situations:
(1) Items not sold by our store.
(2) Items that have been used, show signs of wear and tear, or where the product structure has been altered or damaged.
(3) Packaging damage incurred during transportation that does not affect the normal use of the product.
(4) Any quality issues resulting from abnormal customer use or storage practices.
Jucoci Customer Support Team
support@jucoci.com